Cancellation policy

Event cancellation policy

1. General Terms

1.1.  By registering to the event, registrants agree to this cancellation policy.

1.2.  ENCATC reserves the right to cancel an event due to low enrolment or other circumstances which would make the event non-viable. In this case, for fee-based events, registrants will be fully refunded.

1.3.  Should circumstances arise that result in the postponement of an event, ENCATC has the right to either issue a full refund or transfer the registration to the same event at the new, future date.

1.4.  This policy can be further expanded – we request that registrants carefully review all event related registration information for any additional terms or limitations that may apply to the specific event.

1.5.  In case of litigation, the tribunals of Brussels will pass final judgment.

2. Cancellation and refund

2.1.  All cancellation and refund requests must be sent in writing via email to activities@encatc.org.

2.2.  All cancellation and refund requests must be made by the registrant.

2.3.  To help expedite a refund, requests must include the name of the event, name of the registrant and his/her bank details.

2.4.  Unless differently stated on registration materials, to allow ENCATC to finalise logistics and commit with local suppliers:

- a 100% refund will be accorded for cancellation requests received until 29 calendar days before the day of the event;
-  a 50% refund will be accorded for cancellation requests received from 28 until 15 calendar days before the day of the event;
- no refund will be accorded for cancellation requests received from 14 calendar days before the day of the event;
- a 100% refund will be accorded for cancellation requests received from 28 calendar days before until the end of the event for valid proved reasons, including:

--- the unexpected illness or injury of you and/or a family member, or business partner that deems you unfit to travel, by order of a licensed doctor;

--- the hospitalization or death of a family member;

--- pregnancy complications;

--- weather or common carrier related issues;

--- unforeseen natural disasters at home or the destination;

--- terrorism or mandatory evacuation at destination;

2.5.  Cancellations received after the deadlines above or without a valid proved reason will not be eligible for full or partial refund and the registrant will remain liable for the full registration fee. In this case, we recommend a Substitution (see below).

2.6.  Refunds will not be available for registrants who choose not to attend an event.

3. Substitutions

3.1.  Registrants who cannot attend an event are encouraged to exercise the option of providing a substitute participant to attend in his/her place. A written notification of a substitution will be accepted by email to activities@encatc.org up to the last business day before the event.

Until 29 calendar days before the day of the event
100% refund
From 28 until 15 calendar days before the day of the event
50% refund
From 14 calendar days before the day of the event
No refund
Refund for valid proved reasons

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