Cancellation policy

Cancellation policy

1. General Terms

1.1.  By registering to the event, registrants agree to this cancellation policy.

1.2.  ENCATC reserves the right to cancel an event due to low enrolment or other circumstances which would make the event non-viable. In this case, for fee-based events, registrants will be fully refunded.

1.3.  Should circumstances arise that result in the postponement of an event, ENCATC has the right to either issue a full refund or transfer the registration to the same event at the new, future date.

1.4.  This policy can be further expanded – we request that registrants carefully review all event related registration information for any additional terms or limitations that may apply to the specific event.

1.5.  In case of litigation, the tribunals of Brussels will pass final judgment.

2. Cancellation and refund

2.1.  Any cancellation and refund request must be sent in writing via email to Unless differently stated on registration materials, the deadline to cancel in order to receive a full refund is 7 business days before the event.

2.2.  Cancellations received after the deadline will not be eligible for a refund and the registrant will remain liable for the full registration fee.

2.3.  All cancellation and refund requests must be made by the registrant.

2.4.  To help expedite a refund, requests must include the number of invoice, name of the event, name of the registrant and his/her bank details.

2.5.  Refunds will not be available for registrants who choose not to attend an event.

3. Substitutions

3.1.  Registrants who cannot attend an event are encouraged to exercise the option of providing a substitute participant to attend in his/her place. A written notification of a substitution will be accepted by email to up to the last business day before the event.

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